Privacy Policy

1. Introduction

FromYonder ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our memorial service platform.

2. Information We Collect

Personal Information

We collect information that you provide directly to us, including:

• Account information: email address, password
• Profile information: name, contact details
• Memorial content: names, dates, locations, photos, biographies, tributes
• Payment information: processed securely through Stripe (we do not store credit card details)

Automatically Collected Information

When you access our Service, we automatically collect:

• Device information: IP address, browser type, operating system
• Usage data: pages visited, time spent, features used
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide and maintain the Service
• To create and manage your memorial pages
• To process your payments and transactions
• To communicate with you about your account and the Service
• To improve and optimize our Service
• To detect, prevent, and address technical issues and security threats
• To comply with legal obligations

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

With Service Providers

• Supabase: Database and authentication services
• Stripe: Payment processing
• Hosting providers: For infrastructure and content delivery

With Partner Funeral Homes

When you create a memorial through a partner funeral home's link, we share limited information with that partner, including:

• The fact that a memorial was created through their referral
• Memorial purchase date and commission information
• We do NOT share memorial content or personal details without your explicit permission

Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities (e.g., court orders, subpoenas).

5. Memorial Page Privacy

Memorial pages have different privacy settings:

• Active memorials: Publicly viewable by anyone with the link
• Inactive memorials: Not publicly accessible but stored in your account
• You can activate or deactivate memorial pages at any time
• To permanently delete a memorial, contact our support team

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure authentication through Supabase
• Regular security assessments
• Limited access to personal information by employees

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy. Memorial content is retained indefinitely unless you request deletion.

8. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Data Portability: Receive your data in a portable format
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, please contact us at support@fromyonder.com.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

We use the following types of cookies:

• Essential cookies: Required for the Service to function
• Analytics cookies: Help us understand how users interact with our Service
• Preference cookies: Remember your settings and preferences

10. Third-Party Services

Our Service may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

11. Children's Privacy

Our Service is not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

12. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. By using our Service, you consent to such transfers.

13. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

14. California Privacy Rights

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to deletion of personal information
• Right to non-discrimination for exercising CCPA rights

15. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: